Service Desk Technician

Job Description

Overview

Responsible for opening, tracking and closing work orders and filing in accordance with (IAW) Army Records Management guidelines; respond to inquiries, identify problems and provide advice, assistance and or resolution; inputs, processes and distributes all work maintenance request forms to appropriate maintenance facilities; maintain DA Form 1687, Delegations of Authority-Signature Card; create spreadsheets for site work orders, contact 100% of customers serviced and elicit feed-back on services provided; and shall maintain strict Key Control procedures within CPC.
Responsibilities

  • Create work orders using Maximo or government approved AIS system
  • Input, process and distribute all work requests and equipment to appropriate repair shops.
  • Ensure established Key Control procedures are adhered to at all times, as well as end of day security procedures.
  • Provide reports and statistical data utilizing Maximo as requested.
  • Ensure customers have a valid DA Form 1687 on hand prior to providing any service.
  • Ensure the Work Order section is performing processes and procedures IAW the performance work statement (PWS), internal/external IOP’s, Work Instructions, Army Regulations, DA Pamphlets, and local requirements.
  • Perform other duties and assignments as required.

Qualifications

Minimum Qualifications

  • Education/Certifications: One year related experience may be substituted for one year of education, if degree is required.
    • High School graduate or equivalent required.
  • Experience:
    • 3-4 years related work experience, excellent computer and people skills.
    • Previous experience in a customer service position and automated processing data system input skills are a must.
    • Prior experience working in the US Military or Government Contracting environment.
    • 2-3 years Maximo or work order experience
  • Skills:
    • Demonstrates a professional demeanor, work effectively with all levels of employees, including top, middle and other supervisory levels of management.
    • Possesses a working knowledge of the Standard Supply system and operating procedures.
    • Ability to exercise direction and good judgment, possess high-level organizational and planning skills.
    • Ability to communicate well orally and in written English.
    • Possess an advanced level of computer skills in the use of creating databases, spreadsheets and knowledge of Word, Excel, Power Point, and Outlook.

Email : applications@silverrayhr.com

  • Updated CV
  • Traveling Passport
  • Training/Academic Certificates including Form IV
  • Recommendation Letters ( If available )
  • Valid Driving License
  • COVID 19 Vaccination Certificate

NB :NO Recruitment Fee or Commission Charged

 

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