Boniface Ochola Owino ShortList

Human Resources Director,

Silver Rays ,

Nairobi Kenya.

29/05/2017

Dear Sir/Madam,

As a college graduate in hospitality and tourism management, food and beverage production department  With over five years of experience in food and drinks service industry in a variety of establishments and exceptional hospitality skills to complement this experience. Am confident in my ability to apply for any vacancies that suite my skills.

Have proven my ability to manage work flow of both back and the front end of the restaurants. Evidence to my ability consistency earn all guests satisfaction ratings. This has been a major  aspect of my success through out my career. In my leadership qualities while supervising the staff in a manner which adheres to the restaurant’s ideal and image. Have also memorized the wine list and their appropriate pairings which results in monthly sales of 10% above companies average.

Furthermore, have also gained extensive knowledge and insights into providing  outstanding customer service by anticipating customer needs. Having previously worked at Naivas Café’ Deli, in food and beverage production department, I became proficient in landing the concerns of less satisfied protons by ensuring that they never left restaurant without resolving any issues they had without a positive outcome.

My resume is enclosed, and will give you further insight  into my skill sets, accomplishments and experience in this sector . I look forward to discussing my application with you further.

Regards,

Boniface Ochola Owino.