catherine akinyi ShortList

CATHERINE AKINYI OTIENO

PO BOX: 3111-00600    Nairobi-Kenya

Passport No; A1679430

Tel. +254 722787000

E-mail:  akinyicatherine83@gmail.com

FOOD SERVICE WORKER

PROFILE SUMMARY

10+ years’ track record of success managing large volume of guests and handling stressful situations in fast paced hospitality/food service environments. Ability to communicate clearly and positively with customers to facilitate perfect order placement. Particularly effective in mixing and serving beverages. A team-player who enjoys working with hospitality staff to attain the goals collaboratively.

CORE QUALIFICATIONS

• Effective Team Player
• Quality Assurance & Quality
• Food service background
•  Serve Safe Food Handlers certificate
•  Trained in liquor, wine and food service
• Food safety understanding
• Food and beverage specialist
• Food Service Methodology
• Performing Administrative Duties
• Facility Management
• Government Compliance, Policies, & Procedures
• Training and Staff Development

PROFESSIONAL SKILLS AND KNOWLEDGE

• Knowledge of food service and sanitation standards.
• Experience in military food service
• Familiar with methods of preparing sandwiches, salads, vegetables, and other foods in large quantities
• Well-versed in reading interpreting and apply OSHA rules and regulations.
• Excellent interpersonal and customer-facing skills with diplomacy.
• Strong communication skills, both written and verbal.
• The ability to work as part of a team environment and aggressiveness
• Demonstrated ability to greet patrons, present menus, make suggestions and reply questions
• Thorough understanding of undertaking procedures to maintain hygienic conditions while preparing and serving food.

WORKING EXPERIENCE

June 2014 to Date:  Golden tulip hotel

Position:         Waitress

Duties & Responsibilities

• Assisting in making sure that all food presentation equipment was properly cleaned and sterilized after every usage
• Assisting in assembling food presentations such as cookie trays ice sculptures and cold cut trays.

• Performing a variety of tasks concerned with the kitchen and dining areas.
• Prepared dining and serving areas by setting up counters, stands, and tables.
• Placing food containers in serving order, fills salt and pepper shakers, and places linen and silverware on tables.
• Performing duties cleaning and working in Scullery.
• Responsible for cleaning the kitchen area to include floors, equipment, walls, light fixtures, as well as general kitchen cleaning.
• Storing cleaned items and cleaning material.
• Collecting, soiled dished, scraped, and soaks items.
• Disposing of food wastes in garbage disposal or trash receptacle.
• Responsible for picking up and storing non-food items, cleaning solutions, and paper products, kitchen cleaning and operations (machine and manual washing) and perimeter cleaning functions.
• Responsible for sanitation, cleanliness and ensuring the Dinning is visually appealing and orderly.

• Responsible for taking initial calls from banquet rental customers and getting all pertinent information to banquet director
• Assisting in setting up banquets and special food presentations in the lobby.
• Responsible for cleaning and sterilizing all food display equipment after each use.
• Works with wait staff to make sure that each vending machine in every floor was properly stocked
• Assisting in putting together special food presentations for events and lobby demonstrations.

January 2011- May 2014:                 Intercontental Hotel-Dubai

Position:                                                          Food Service Attendant

Duties and responsibilities

• Stocked service areas with supplies such as coffee, food, tableware, and linens.
• Garnished and decorating dishes in preparation for serving.
• Fill salt, pepper, sugar, cream, condiment, and napkin containers.
• Performed dining facility for a headcount over 2000 peoples.
• Prepared Special events and Holiday meals for (Thanksgiving and Christmas)
• Performed the closing sanitation checks at the facility; which included ensuring food equipment were in operational state, First In-First Out practice, leftovers was discarded Properly, and proper storage of chemicals and cleaning supplies were conducted.
• Ensured customer receives the service needed.
• Performed a variety of tasks concerned with the kitchen and dining areas.
• Prepared dining and serving areas by setting up counters, stands, and tables.
• Placed food containers in serving order, fills salt and pepper shakers, and places linen and silverware on tables.
• Performed duties cleaning and working in Scullery.
• Responsible for cleaning the kitchen area to include floors, equipment, walls, light fixtures, as well as general kitchen cleaning.
• Stored cleaned items and cleaning material.
• Collected, soiled dished, scraped, and soaks items.
• Disposed of food wastes in garbage disposal or trash receptacle.
• Responsible for picking up and storing non-food items, cleaning solutions, and paper products, kitchen cleaning and operations (machine and manual washing) and perimeter cleaning functions.
• Responsible for sanitation, cleanliness and ensuring the Dinning is visually appealing and orderly.
• Ability to set-up, served, breakdown and replenished the serving lines, the beverage refrigerators, and the juice dispensers.
• Swept, moped and cleaned the serving lines, warmers, refrigerators, beverage dispensers and the coffee machine after each meal.
• Assisted with salad and bar. Serving main course, and speed line items, meats, vegetables, starches, and short order items during the daily serving hours.
• Washed and sorts dishes, glassware, and silverware.
• Cleaned and sanitized kitchen equipment, pots and pans, counters, and tables. Sweeps and mops floors.

March: 2007-Novermber 2010:    Southern sun Mayfair Nairobi

Position:                                                                     Food Service Worker

Duties and Responsibilities

• Answered questions from patrons about food and beverages
• Shared information with customers about the status of their orders
• Refill customer drink orders throughout the meal
• Finding out if customers need additional items
• Performed a variety of tasks concerned with the kitchen and dining areas.
• Prepared dining and serving areas by setting up counters, stands, and tables.
• Placed food containers in serving order, fills salt and pepper shakers, and places linen and silverware on tables.
• Performed duties cleaning and working in Scullery.
• Responsible for cleaning the kitchen area to include floors, equipment, walls, light fixtures, as well as general kitchen cleaning.
• Stored cleaned items and cleaning material.
• Collected, soiled dished, scraped, and soaks items.
• Disposed of food wastes in garbage disposal or trash receptacle.
• Responsible for picking up and storing non-food items, cleaning solutions, and paper products, kitchen cleaning and operations (machine and manual washing) and perimeter cleaning functions.
• Responsible for sanitation, cleanliness and ensuring the Dinning is visually appealing and orderly.
• Ability to set-up, served, breakdown and replenished the serving lines, the beverage refrigerators, and the juice dispensers.
• Kept dining areas clean.
• Removed dishes and glasses from tables or counters, and take them to kitchen for cleaning.
• Informed customers of daily specials.

• Cleaned tables and/or counters after patrons have finished dining

• Removed dishes and glasses from tables or counters, and take them to kitchen for cleaning.
• Informed customers of daily specials.
• Cleaned tables and/or counters after patrons have finished dining.
• Prepared hot, cold, and mixed drinks for patrons, and chill bottles of wine.

• Setting up stations with entrees, soups, salads, breads, condiments, other food products and utensils.
• Operated a variety of kitchen utensils to weigh, measure, mix, wash, peel, cut, grind, stir, strain, and season and knead foodstuffs for cooking, serving and storing.

• Cleaned and sanitized workstations and equipment and regulatory rules and procedures.

EDUCATIONAL BACKGROUND

• Certificate in Computer Applications- Temple College limited, 2004.
• Kenya certificate of secondary education- Ngara girl’s secondary school 1998-2002.
• Certificate in hotel management- intra global training institute, 2004.

HOBBIES

• Reading, singing and travelling.

REFEREES

Kenneth N. mwaniki

Human resources manager,

Golden tulip hotel,suits$resorts,

Tel; +25470131698

Email.kenm@goldentulip.com.