swaynli@gmail.com
General Information
- Language ENGLISH, SWAHILI
- Highest Degree Level DIPLOMA
- Total Year Experience 10+
- Job Category Administration Staff, Hospitality Staff, Laundry Attendants
- Expected Job Level Mid-level
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Passport Photo
- Travelers Passport Scan 55_PASSPORT.pdf
Highly self motivated in many different aspects of life with an exceptional amount of written and verbal communication skills . Excellent qualifications in Tour management, with comprehensive knowledge of customer service, team work, able to adapt to massive growing, fast pace environments with people from diverse backgrounds, meticulous to details. Over 4 years of experience in laundry operations and more than 5 years in direct customer service. Knowledgeable in compliance with safety regulations and clients in reference to making sure that they do come first.
Education
- Air Travel and Related Studies CentreDiploma in Travel & Tourism Management IATA
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extensively studied Travel management, including German language and advanced computer studies and was awarded certification for the same.
Work Experience
- SUPERIORFONE COMM LTD.Administration Asst cum shop Manager
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Actively and successfully managed day to day running of the branch, including monitoring sales, providing customer service services. compiling daily and monthly reports, attending to phones and queries regarding products offered.
- DYNCORP INTL.LAUNDRY LEAD
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- rnt
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rntScheduled and planned the daily work for the laundry personnel and delegated the workrntdepending on the workload and priority requirement. supervised therntwork of the laundry personnel.maintained a smooth andrntefficiently running laundry service desk, Maintained required records and reports, Attended to service desk with heavy customer service.
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Assisted in washing, drying and folding of the clothes,made sure the facility was clean and machines were operating normally.
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- BEST SAFARI CONNECTIONS LTD.TOUR CONSULTANT
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- rnt
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Bookingrntreservations for journey, hotels, rental cars, and individual events, Arrangingrnttravel for business and holiday customers Planningrntand arranging tour packages, excursions, and day trip Promotingrntand marketing the business, sometimes to new or niche markets, Liaised with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance;
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