ICT Specialist ShortList

General Information


* Effective team player as well as independent worker
* Multi-cultural and multi-ethnic sensitive
* Good interpersonal, communication and listening
* Excellent time management skills.
* Quick learner
* Critical and strategic thinker


* Vast experience working in a busy IT field; Knowledge about IT service management practice
* Knowledge of Security Penetration Skills using Various Security Audit Tools
* Knowledge of servers, networks and desktop computer system hardware.
* Knowledge of a broad variety of applications, network protocols and network infrastructure.
* Basic understanding of virtualization technologies; Knowledge and use of helpdesk support systems
* Software and Web Application Support Skills including the ERP support
* Good consultative and communication skills, analytical ability, decisiveness, strong judgment, and the ability to work effectively with client and other IT management and staff.
* Ability to successfully utilize Technical Troubleshooting Methodologies and Tools
* Ability to use expertise in customer service and technical knowledge gained from prior experience to resolve issues related to customer’s environment;
* Proficient at explaining and translating complicated technical concepts to users of varying degrees of technical understanding;
* Experience with an incident management tool and VPN/Remote Access support
* Database administration skills; Service delivery and support skills; Good UNIX/Windows knowledge
* Basic electrical and electronics repair skills
* Web Design skills; Content Management System (WordPress, Drupal, Joomla)


* Platforms: Windows Server Operating Systems; Windows Desktop Operating Systems, Linux Systems; Microsoft Active Directory; IIS 6 and 7, File and Printer sharing, Microsoft Exchange, NAS
* Networking: LANs, Ethernet, TCP/IP, Peer-to-Peer, remote connectivity, e-mail servers, the Internet, Wireless Connectivity SMTP; POP3; IMAP; Remote Desktop; Telnet; DNS Servers; DHCP.; LAN, WAN, and VPN connectivity; Firewalls and switches; TCP/IP, and IP Subnets
* Software: Microsoft Office suite, Microsoft Outlook, Novell Group wise, Adobe Dreamweaver, CS5, Norton Ghost and Antivirus, e-mail clients, Data Recovery Software, Security Audit Tools,
* Hardware: Building, troubleshooting, upgrade of Windows and Linux systems and Troubleshooting and upgrade of Apple computer systems. Configuration and usage of various computer peripherals
* Web Technologies: PHP, JavaScript, CSS, JQuery, HTML, Apache and ginx Web server, CMS
* Computer Programming: C, C++, Assembly Language, Visual Basic, SQL, basic java, python
* Databases: Relational databases includes: Ms Access, MySQL;
* Security Audit Tools: Backtrack Linux, Kali Linux, etc

Work Experience

June,2017/ June,2019
CUSO International - NigeriaInformation Communication Technology Advisor

["* Support the creation of intranet and external back up * Update website and support content management of social media platforms* Design basic ICT training guides for staff* Functions as the main point of contact for IT related issues in the use of computers, software and other communication equipment * Design, develop and maintain computer networks * Provides technical advisory services to new networking and appropriate technology for office use * Troubleshoot/diagnose IT problems and react accordingly * Advise and instruct staff (users) on IT best practices, internet and e-mail usage and appropriate course of action where problems are encountered* Provide help, support and assist with capacity building and knowledge management
Achievements:* Developed GPI  Website for the Girls’ Power Initiative Calabar Centre Nigeria(https://gpicalabar.org) * Implemented a computerized Human resources system, e-learning platform and library management system for Girls’ Power Initiative(GPI) Nigeria Calabar Centre* Negotiated Service Level Agreement(SLA) between the Internet Service Provider and Girls’ Power Initiative Calabar Nigeria* Designed and Installed Girls’ Power Initiative Intranet to promote file sharing and other resources across the network* Designed and Installed the most cost effective but highly efficient solution for their Intranet, data backup and security solutions* Implemented an Enterprise Resource Planning(ERP) system for the organization* Implemented a data cloud system for the organization which can also be access remotely via mobile devices* Developed Training Technical, User and Systems’ Manuals for the Users
","* Provided Information Communication Technology Advisory services to both Junior and Senior Government officials of Milne Bay Province in Papua New Guinea* Provided ICT technical support to the Provincial Treasuries and Administrations in their respective region area, in coordination with the ICT Division of the Department of Finance, especially solving issues related to PGAS\IFMS system and other software\hardware difficulties.* Provided training through mentoring, coaching and on-the-job training to ICT local counterpart in each of the provinces within the provincial & district treasuries offices.* Surveyed, assess and report on site IT proficiency to identify the immediate training requirements deemed necessary to the respective sub-national agencies;* Assisted in the coordination and delivery of Basic Computer Skills Training (BCST) across sub-national levels and LLGs, including the preparation of training manuals, exercises and assessments, taking into account the training strategies outlined by the TCSA/ICTSA;* Provided continuous technical support to the established computer training room facilities, site advisors (Provincial Capacity Building Programme) and to the Provincial/District Treasury offices when deemed necessary and approval endorsed by the Project Coordinator.* Provided technical support to the Provincial and District Treasuries and Administrations in their networking and connectivity issues/problems, facilitating the access of shared drives, printers and other resources.   
Achievements:* As an ICT Advisor My main concentration area was ICT Capacity Building and sustainability to the local trainer staffs and this went along in Improving Papua New Guinea Department of Finance, Financial reporting and Timeliness submission of Financial reporting by 100% From the LLG (Local Level Accounts), District Treasury and provincial Treasury within the Department of Finance. Currently the province of Milne Bay in Papua New Guinea has improved on Timeliness Financial reporting by 99%.* Training more than 120 staffs on the basic ICT to advanced and this has gone along in improving their productivity at their work place* ICT training sustainability within the province, now after training the local trainers I am confident that after leaving the country ICT training will continue within the province and also extended to the District and Local Level Governments level.* In terms of ICT support I have also worked with the local staffs to impart ICT Technical support skills and also recommended two more ICT trainee to be employed by the provincial government.* I have also recommended a number of systems which I am working closely with the local counterpart to implement a number of systems for Milne Bay Provincial Government e.g.:o IT Helpdesk Support Systemo Asset Management Systemo ICT E-learning Systemo Human Resource Management System.","* Web design and development* Independent IT Consultant* Webmaster for various individual commercial website* Search Engine Optimization
Achievements:* Acquired Negotiation skills -Acquired skills on how to obtain User/client requirement through Elicitation, Observation and creating prototypes to ascertain what the user actually need and finally do a requirement analysis.*  Working also as Independent ICT Consultant taught me skills like client orientation, commitment to continuous learning and also enhancing my Information Technology through technology awareness, this helped me particularly in handling Clients' assignment and producing quality work that left the client satisfied and also be able to recommend another potential client to my service.","* Installed, Configured, Troubleshot, Supported and Maintained Digital Signage Software* Administered and Configured Unified Threat Management Devices (Cyber Roam and NetGenie SOHO Wireless Network; IT inventory management* ICT Technical Support; Server and Network Administration; Configuration of mobile devices * Microsoft Office applications, Microsoft Exchange, Active Directory and ERP Systems support* Ensured that IT operations and security policies were adhered to within the organization* Diagnosed computer and network access issues, software, account issues, e-mail requests, web requests and direct requests for Help Desk support. * Identified, Researched, resolved and Documented, technical issues solutions to known problems* Documented and tracked supported any technical support solutions.* Provided technical, operations, and support to users of company's personal computers either onsite or remotely* Performed hardware and software diagnostics and coordinated repairs. 
Achievements:* Leadership qualities like time management, direction, communications skills. And people skills. * Proven adaptability and aptitude for learning new things; * Able to work in a diverse group and perform under pressure; loyalty. Analytical capability, a strategic focus, maturity and formal leadership skills user support skills","* Presided over Kenya’s General Election Process.* Administration of a polling station and staffs","* Provided support to IT networks, software and hardware* Troubleshoot, Repair and Maintenance of hardware, software and network operating system;* Ensured technology is accessible and equipped with current hardware and software* Conducted in house training to staff on Internet usage and commonly used software packages for* optimum package uses; Orientation to new users on existing technology;* Maintained accurate inventory of technology hardware, software, Network resources.* Installed new ICT equipment and operating software, including upgrades;* Developed local network solutions, connectivity, and associated cabling requirements;* Installed work stations, Connected and set up hardware and Loaded all required software* Administration, trouble shooting and maintenance of Kenya navy Server running Windows Server 2003* Set up of projectors to ensure that the conferences, meetings were carried out more efficiently* Facilitated LAN, WAN and Internet access for all Kenya navy staff personnel.
* Leadership qualities experience such as leading a team(s), taking and giving direction, time* management direction, people skills and communications skills.* Proven adaptability and aptitude for learning new things;* Able to work in a diverse group and perform under pressure; loyalty. Analytical capability, a strategic focus, maturity and formal leadership skills; Instructional/training skills"]

Summary of Skills

ICT Governance
Systems Admin
Computer Networks
Software Applications
ICT Specialist
Computer Security

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Work experience
Summary of skills


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