Information Technology ShortList

General Information

  • Address 69938-00400, Nairobi. Kenya
  • Language English and Swahili
  • Highest Degree Level Diploma
  • Total Year Experience 5 years
  • Job Category  ICT Specialists
  • Expected Job Level Entry
  • CV Upload 1_cv-updated.pdf
  • Passport Photo
  • Travelers Passport Scan Copy-of-Passport.pdf


2016- 2018
KCA UniversityDiploma in Business Information Technology (DBIT)
  •  Broad knowledge of Information TechnologyrnOperating systems: including Linux, Microsoft Windows and Client OperatingrnSystems.
  • Fostering Teamwork: The ability and desire tornwork cooperatively with others in a team and provide any assistance whenrnneeded.
  • Computer hardware assembly, maintenance andrnrepair.
  • Hard-disk cloning, software installation andrnupdating (including Anti-Virus).
  • Knowledge of networking concepts for PCrnconnectivity – Ethernet and Wi-Fi.
  • Knowledge of Microsoft Office suite.
  • Sub-netting, router configuration and wirelessrnaccess point (WAP) configuration.
  • Good awareness of I.T data security standards.
  • Strong analyticalrntroubleshooting skills. 

Work Experience

June 2022 – June 2023
  • Assisting Passengers with special needs by use of a wheelchair from onernpoint to another inside the airport terminals.
  • Responsible for providing Hamad International Airport users withrninformation on Qatar, the airports .services and airlines services on flightrntimings, transport, reservations, hotel information especially during the 2022rnWorld Cup Season.
  • Provide high quality customer service to airport users at all times continuously looking to improve customer satisfaction

September 2020 – April 2022
Aquaculture Business Development Programme (ABDP) Funded by IFADIT Support
  • Preparing counties’ consolidated monthlyrnprogress reports from 15 counties in Kenya and verifying the same.
  • Liaising with County programme Coordinators asrnneed arises and informing them of arising issues as advised by my supervisorrnfrom the ABDP headquarters.
  • Conduct trainings to various aquaculturernofficers from different counties on how to use Mobile based data collectionrntools.
  • Assisting various officers from differentrndepartments in the ABDP headquarters with IT related issues upon request.
  • Deliver software and hardware patches andrnupgrades to resolve issues.
  • Provide timely communication of change andrnrelease notices to end users.
  • First level of supportrnfor general IT support issues i.e. troubleshooting of Printerrnconnections/setup, computer support and internet with escalations to the ITrnspecialist for   unresolved issues.
  • Monitoring of Internet Speeds and recording ofrnany downtimes.
  • First level sign off forrnISP vendor payment

2019 – 2020
  • Day to day support on ERP Software (MicrosoftrnDynamics)
  • Network administration and configurationrn(Ethernet and Wi-Fi)
  • Virtual support to customer service personnelrnand cashiers via Virtual Network Connection (VNC
  • Computer hardware maintenance and repair.
  • Troubleshooting Computer output devices i.e.rnPrinters and scanners upon failure.
  • Server administration and data backup.
  • Administration of Biometric Time Attendance AndrnControl System (BTAACS)
  • Antivirus console and firewall administration



Summary of Skills

IT Support

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Work experience
Summary of skills


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