George Njoroge Gitau
General Information
- Address 69938-00400, Nairobi. Kenya
- Language English and Swahili
- Highest Degree Level Diploma
- Total Year Experience 5 years
- Job Category ICT Specialists
- Expected Job Level Entry
- CV Upload 1_cv-updated.pdf
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Passport Photo
- Travelers Passport Scan Copy-of-Passport.pdf
Education
2016- 2018
- KCA UniversityDiploma in Business Information Technology (DBIT)
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- Broad knowledge of Information TechnologyrnOperating systems: including Linux, Microsoft Windows and Client OperatingrnSystems.
- Fostering Teamwork: The ability and desire tornwork cooperatively with others in a team and provide any assistance whenrnneeded.
- Computer hardware assembly, maintenance andrnrepair.
- Hard-disk cloning, software installation andrnupdating (including Anti-Virus).
- Knowledge of networking concepts for PCrnconnectivity – Ethernet and Wi-Fi.
- Knowledge of Microsoft Office suite.
- Sub-netting, router configuration and wirelessrnaccess point (WAP) configuration.
- Good awareness of I.T data security standards.
- Strong analyticalrntroubleshooting skills.
Work Experience
June 2022 – June 2023
- HAMAD INTERNATIONAL AIRPORT(Qatar)Customer Care Agent
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- Assisting Passengers with special needs by use of a wheelchair from onernpoint to another inside the airport terminals.
- Responsible for providing Hamad International Airport users withrninformation on Qatar, the airports .services and airlines services on flightrntimings, transport, reservations, hotel information especially during the 2022rnWorld Cup Season.
- Provide high quality customer service to airport users at all times continuously looking to improve customer satisfaction
September 2020 – April 2022
- Aquaculture Business Development Programme (ABDP) Funded by IFADIT Support
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- Preparing counties’ consolidated monthlyrnprogress reports from 15 counties in Kenya and verifying the same.
- Liaising with County programme Coordinators asrnneed arises and informing them of arising issues as advised by my supervisorrnfrom the ABDP headquarters.
- Conduct trainings to various aquaculturernofficers from different counties on how to use Mobile based data collectionrntools.
- Assisting various officers from differentrndepartments in the ABDP headquarters with IT related issues upon request.
- Deliver software and hardware patches andrnupgrades to resolve issues.
- Provide timely communication of change andrnrelease notices to end users.
- First level of supportrnfor general IT support issues i.e. troubleshooting of Printerrnconnections/setup, computer support and internet with escalations to the ITrnspecialist for unresolved issues.
- Monitoring of Internet Speeds and recording ofrnany downtimes.
- First level sign off forrnISP vendor payment
2019 – 2020
- ANSAR GROUP OF COMPANIES - QATARIT SUPPORT
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- Day to day support on ERP Software (MicrosoftrnDynamics)
- Network administration and configurationrn(Ethernet and Wi-Fi)
- Virtual support to customer service personnelrnand cashiers via Virtual Network Connection (VNC
- Computer hardware maintenance and repair.
- Troubleshooting Computer output devices i.e.rnPrinters and scanners upon failure.
- Server administration and data backup.
- Administration of Biometric Time Attendance AndrnControl System (BTAACS)
- Antivirus console and firewall administration
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