Jack Omondi Owuor

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21/Nov/2017

592 - 00517

+254733789686

My name Jack Omondi Owuor I am well-qualified in the field of customer service and handling clients, with over five years’ experience and who would be an excellent choice for this position. I have an ability to grow with a job, handle responsibility and build positive relationships with work colleagues at all levels. I am confident that I can bring the highest level of performance to the team. Beyond that which is already mentioned in my attached resume, I am one who knows how to set goals and achieve them, and have a proven track record of being able to conceive, develop & execute strategies. I feel certain that my strong communication skills coupled with my ability to negotiate will be of immediate value to the position. I very much hope that you will look favorably upon my application by recognizing my enthusiasm, talents in the field of Customer Service and my future potential. Thank you in advance for your time and consideration. Yours sincerely, Jack O. Owuor. Tel: (+254 ) 0733789686 or (+971) 0527 646 227 Email: jackomosh@gmail.com Skype:jack.owuor

General Information

Language English and Swahili
Highest Degree Level Diploma
Total Year Experience 6
Job Category Telecommunication
Expected Job Level Mid-level
CV Upload 3_JACK-OWUOR-CURRICULUM-VITAE.pdf
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To whom it may concern,
Dear Sir/Madam,
RE: Customer Service Professional

I am well-qualified in the field of customer service and handling clients, with over five years’ experience and who would be an excellent choice for this position.

I have an ability to grow with a job, handle responsibility and build positive relationships with work colleagues at all levels. I am confident that I can bring the highest level of performance to the team.

Beyond that which is already mentioned in my attached resume, I am one who knows how to set goals and achieve them, and have a proven track record of being able to conceive, develop & execute strategies. I feel certain that my strong communication skills coupled with my ability to negotiate will be of immediate value to the position.

I very much hope that you will look favorably upon my application by recognizing my enthusiasm, talents in the field of Customer Service and my future potential. Thank you in advance for your time and consideration.

Yours sincerely,
Jack O. Owuor.

Tel: (+254 ) 0733789686 or (+971) 0527 646 227

Email: jackomosh@gmail.com Skype:jack.owuor

Education

2009-2011

Nairobi Institute Of Business StudiesDiploma: Diploma in Marketing and Sales

April 2005 – November 2005

The Computer People Kenya LtdCertificate: Certificate in Information Technology

Work Experience

2012-2017

Wananchi Group (K) LtdCustomer Experience Supervisor (Customer Life Cycle and Billing).: Heading the customer service team for the Zuku Fiberrn(ISP)brand under (WGK). Handling customers queries and giving advice forrnZuku Fiber.

2008 - 2011

KencallCustomer Service Representative.: Handling customers queries and giving advice forrnOrange Kenya (GSM&ISP).

2007 - 2008

Barclays Bank of Kenya Direct Sales and Customer Advisor: Handling customers queries, marketing and sales of credit cards.

Summary of Skills

Call Center Operation and Management - (customer support - I.S.P).

100%

Data Centre management, Microsoft Office tools and Reporting - Internet Service Provider.

100%

Technical support: Network monitoring, diagnosis, VoIP, Wide area networks (WAN), Wireless local area networks (WLAN), Product knowledge, Router and switch management, Local area networks (LAN).

100%

CRM Systems - Telecommunications and Internet Service Provider.

100%

Customer Service -Telecommunications and Internet Service Provider.

100%

Account management - Bank and Internet Service Provider.

100%

Project management - Internet Service Provider.

100%

Jack Omondi Owuor ShortList