kelvin.kagwe@gmail.com
Dear Sir/Madam
Am a computer Science graduate, I bring to the table a strong customer service mindset combined with technical skills honed throughout my 10 years of helpdesk experience.
Key strengths include:
- Project management skills . In my current position as Teechnical ICT assistance and support specialist for InfoSec Co, I handle and fully resolving and documenting issues.
- A track record of data backup and end user support to enhance customer satisfaction goals.
- Technical knowledge:
- Windows (all versions); Windows Server 2003, 2008 R2 and 2012; macOS; Unix
- Microsoft Active Directory Services
- LAN, WAN and WiFi network technology (DNS, DHCP, NTP, SNMP and Nagios)
- MS Office 365/Exchange
- Recognition for exceptional service delivery.
If you are seeking an experienced, tech-savvy and customer service-oriented helpdesk technician with the proven ability to establish excellent relationships with customers, employees, vendors and manufacturers, we should speak.
Thank you for your time.
Sincerely,
KELVIN KAGWE CHUCHU
General Information
- Language ENGLISH
- Highest Degree Level UNDERGRADUATE
- Total Year Experience 10
- Job Category Administration Staff, ICT Specialists, Technicians
- Expected Job Level Mid-level, Managerial
- CV Upload CV-Kelvin-Kagwe-1.pdf
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