KELVIN KAGWE CHUCHU ShortList

kelvin.kagwe@gmail.com

25/Jul/1984
14433
+254722978248

Dear Sir/Madam

Am a computer Science graduate, I bring to the table a strong customer service mindset combined with technical skills honed throughout my 10 years of helpdesk experience.

Key strengths include:

  • Project management skills . In my current position as Teechnical ICT assistance and  support specialist for InfoSec Co, I handle and fully resolving and documenting issues.
  • A track record of data backup and end user support to enhance customer satisfaction goals.
  • Technical knowledge:
  • Windows (all versions); Windows Server 2003, 2008 R2 and 2012; macOS; Unix
  • Microsoft Active Directory Services
  • LAN, WAN and WiFi network technology (DNS, DHCP, NTP, SNMP and Nagios)
  • MS Office 365/Exchange
  • Recognition for exceptional service delivery.

If you are seeking an experienced, tech-savvy and customer service-oriented helpdesk technician with the proven ability to establish excellent relationships with customers, employees, vendors and manufacturers, we should speak.

Thank you for your time.

Sincerely,

KELVIN KAGWE CHUCHU


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