Mr Wilson Ambiyo, CV ShortList

An articulate self-starter, confident and well-presented with a proven ability to provide exceptional customer service, pragmatic approach to problem solving, a drive to see things through to completion, of exceptional entrepreneurial disposition utilizing stellar customer service and hospitality skills harnessed over five years.

General Information


Lela High SchoolHigh School Diploma

High School Diploma

Work Experience

2015 - Present
Zana Africa LimitedAdministrative Assistant

Managed front desk office, handled telephone calls, visitors, and incoming correspondences• Reviewed outgoing materials and correspondence for internal consistency and conformity with established company procedures• Assisted in the coordination of travel arrangements, work permits, visa application and travel budgets for key members of leadership and foreign National employees• Ensured proper filing of financial documents & data. Confirmed, encoded and distributed invoices for payment and other correspondence for future audits and reviews, ensuring security and confidentiality of the documents in line with organization policy and donor requirements.• Performed general clerical duties, to include but not be limited to photocopying, scanning, faxing, filing, and mailing• Provided administrative and logistical support by ordering and maintaining supplies for departments. Processed timesheets and expense reports and verifies correct charge codes• Provided guidance to less experienced staff on general office processes, procedures and computer applications and also processed paperwork for new hires, mails new employment packets and types offer letters

DynCorp InternationalHelp Desk Specialist

Point of contact for the reporting, assignment, and tracking of all remedy tickets, preventative maintenance checklists, and facilities maintenance and repair related issues• Worked with Service Desk to ensure preventive maintenance schedule and service order request tickets are properly created, updated, closed, and reported• Responsible for the operation of the facilities help desk for site customers; answer calls and prepare help tickets. Created and managed databases; excel spreadsheets, word documents, PowerPoint• Ensured preventive maintenance schedule and service order request and Work Order Requests (SOR & WOR) are properly created, updated, closed, reported & filled.• Managed the Remedy help-desk by receiving customer requests and initiating service tickets, coordinating, scheduling, and assigning work• Tracked parts used and closing out help tickets upon completion; scheduling, issuing, and closing out preventative maintenance inspections

Summary of Skills

Computer Advance Skills; Outlook, Excel, Word, Access, Power, Database, Spreadsheets, Visio, PeopleSoft • Operates office machinery such as fax and copier machines • Work independently with good decision-making skills • Good knowledge of domestic and international postal and customs practices • Team Work and Interacts professionally with all levels of employees and customers • Adaptability

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Work experience
Summary of skills


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