wafulanancy16@gmail.com
General Information
- Language ENGLISH
- Highest Degree Level DIPLOMA IN MASS COMMUNICATION
- Total Year Experience 4
- Job Category Administration Staff, Air Traffic Marshals, Cargo Documentation Specialists, Food service, Hospitality Staff, Managers, Material Controls, Telecommunication, Warehouse, Warehouse Staffs
- Expected Job Level Mid-level, Managerial
- CV Upload Curriculum-Vitae-Nancy-2017.docx, Nancy-Curriculum-Vitae-2018-August.pdf
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Passport Photo
Education
- East Africa School of Media StudiesDiploma
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Key Responsibilities:
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· rnanswering calls andrnresponding to emails
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· rnhandle customerrninquiries both on telephone and by email
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· rnmanage and resolverncustomer complaints
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· rnprovide customers withrnproduct and service information
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· rnenter new customerrninformation into the system
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· rnupdate existing customerrninformation
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· rnidentify and escalaternpriority issues
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· rnfollow up customer callsrnwhere necessary
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· rnCollect payments that are past due date.
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· rnCreate a list of people who have not madernpayments.
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· rnOrganize list according to severity ofrndelinquency.
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· rnLocate customers using credit bureaurninformation, background checks and loan documents
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· rnMaking phone call follow ups on delinquentrnclients.
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· rnInform clients of overdue accounts and amountrncurrently owed.
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· rnEnsure all customer information is correct,rnincluding phone numbers and addresses.
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· rnSet up repayment plans with clients.
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· rnRecord new commitment to repay debt.