Brenda Kisia Ondego
Regarding my professional experience, I have been working at Jet link Express a regional Kenyan Airline as a Ticketing officer based at the Jomo Kenyatta International airport from 2009- 2013 before the shutdown of the airline. I performed duties such as handling of both economy and V.I.P Customers,
I have a calm and polite demeanor and I am able to handle special requests and irritated or angry passengers in a very tactful manner. As a result of this experience, I had the opportunity to develop my ability to understand customer perceptions and build excellent customer service skills which are invaluable for the above job position. I have a deep admiration and respect for your organization which offers innovative and comprehensive services.